If you're unable to sign in, here are a few steps you can take based on your situation:
Forgot Password: If you're an existing user with an active subscription plan and you think you forgot your password, you can reset it easily. Simply go to the login page and look for the "Forgot Password" link. Click on it and follow the instructions to reset your password.
Account on Hold: If you're an existing user but don't have an active subscription, your account might have been marked on hold by the system. In this case, you'll need to get in touch with your account manager to activate your account again. Alternatively, you can book a call with our business team to assist you in getting your account activated.
Just Signed Up with Work Email: If you just signed up using your work email, please check your registered email for your login details. Sometimes these emails might end up in your spam folder, so don't forget to check there as well.
Just Signed Up with Personal Email: If you signed up using your personal email, please note that your account will need manual approval to activate it. Our team will get in touch with you as soon as possible to onboard you and activate your account.
We hope these steps help you resolve any sign-in issues. If you still encounter any problems, please feel free to reach out to our support team for further assistance.
